Smallchat
Live chat widget that routes conversations through Slack. Built by Nicer LLC.
Nicer LLC.
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GDPR & Data Residency
Smallchat is owned by a US company. Under GDPR Chapter V, transferring personal data to the US requires an appropriate safeguard (typically Standard Contractual Clauses or adequacy decisions. The 2020 Schrems II ruling invalidated Privacy Shield and increased scrutiny on US data transfers, requiring case-by-case Transfer Impact Assessments (TIAs).
If your website loads Smallchat scripts or sends user data to their servers, your users' data may be processed in the United States. Review Smallchat's DPA (Data Processing Agreement) and ensure it covers SCCs.
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